It’s a common concerning point that that customer loyalty from company side & customer side give a success path to customer as well as organization. Every organization always wants that their customer or client will be loyal.
The relationship between customer & company based upon many tool such In what or which time company give offer to the client or customer; & if customer choose the wrong sector the how company stop them because always a customer stay with you till time customer get opportunity or profit sources from your side.
So in simple sense here is the main point is that when a company think about each aspect then company relation with client, customer, employee will be good.